BT Broadband / E mail

[iaaems]

Have been having some 'patchy' service of late in Norfolk. It would seem that upgrading the system to fibre optic causes a few problems. Sadly it would appear that we will not get fibre optic right to the house because we have an overhead feed. We would only get this if we were to stump up for the installation of underground equipment. At least that is what I understood from a recent conversation with a BT 'engineer' who did not seem in the least bit interested in anything other than his on board computer in his van.
Having said that it works most of the time and sometimes it is spectacular - but most of the time reliably 'slow'.
Have not had a 'major problem' recently although we did experience a broadband failure a couple of months ago for a few hours - but it came back with no explanations which could be seen as bad PR.